When ordering your shutters from Plantation Shutters, you will speak to multiple representatives who specialise in each of the stages of your shutter journey. With an all-in-house team working together to make each step as streamlined as possible and to get your wonderful shutters to you with ease, our wonderful representatives work tirelessly to ensure that that the whole company runs as a well-oiled machine. Here’s what a day in the life of each of the various departments of Plantation Shutters looks like.
Our surveyors cover the breadth of London and the surrounding areas to meet with our wonderful clients and make their shutters dreams become a reality. You may have seen our minis dashing around your area and within them your will find members of our expert measuring team armed with their sample bags and tape measures ready to take on any window.
Days are filled with pre-booked appointments by our office team, so our surveyors spend the majority of their time visiting our client’s homes. With every client preference and window slightly different, it is always interesting to see what each day will bring.
There are two purposes for our comprehensive measure appointments – to collect accurate measurements of windows and to complete a comprehensive design consultation using samples and images. This helps to pinpoint exactly what the homeowner is looking for in their finished product. With so many options to choose from, some require a longer and more detailed discussion whereas others may have a clear vision of what they want so the appointment is really a case of crossing i’s and dotting t’s to make sure that everyone is on the same page. After a chat over a cup of tea, and perhaps a quick tummy rub for any furry friend residents, it’s onto the next appointment.
We always aim to leave a quote with our clients to review at the appointment but if unusual details prevent this, or we have been given access by contractors to take the measurements only, the information is taken to the office to be sent across.
Our surveyors call back into the office most days to hand over all information from recent appointments, send over any orders to our supplier, and answer any technical queries that may need their expert brains.