Once you have agreed your shutter specification and have either met with one of our shutter experts or formalised your supply only* measurements you will be ready to proceed with your order. If you have not yet reached this step then give us a call on 020 8871 9222 to start your shutter purchasing journey today.
To place your custom order you will pay a 50% deposit or 100% on supply only orders.
Orders cannot be changed once placed as your shutters go into production very quickly and are manufactured to your exact design specifications. We will send you a confirmation of order detailing all your shutter information for your records.
Our current lead times are approximately 14-16 weeks from placement of order. Most of this time comes from shipping the shutters from our manufacturer to the UK. We tend to find out when ships are due to dock a couple of weeks prior to arrival which allows us to estimate when your shutters will be delivered to our London warehouse.
We pride ourselves on being an independent company that offers a personable and informative service at every step of your shutter journey so you can check in on the progress of your lovely new shutters at any point and we will be more than happy to help.
Once we have a date in mind for your installation we will give you a call to schedule a suitable appointment for your stunning new shutters to be installed. Our in-house team of fitters will ensure that your shutters are perfectly installed to the window quickly and that your home is left beautifully clean and tidy.
* If you live in and around London, we strongly recommend that you use our in house team of experts to measure your windows and fit your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly or installed incorrectly. Our DIY service is only recommended to those of you who are experienced DIYers or have their private professional to carry out the measure independently.