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Frequently Asked Questions

Here you will find answers to our most frequently asked questions. If your question isn't here please feel free to contact us on 020 8871 9222 or email us you enquiries.

 

It is simple - you should be looking for a company that has many years of experience, offers a high quality product at a competitive price and has a proven track record on excellent customer service and reliability. This is exactly what we can provide you!

 

You might have remembered us in Putney a few years ago, but today Plantation shutters is based in Battersea, South West London. With a growing team and a brand-new showroom, we couldn’t be happier with our current home! All our delivery come through the doors here and both our surveying team and our fitting team report back to Plantation head-quarters on a daily basis and it’s really the hub and the heart of what we do.

 

Yes! We provide the full service!  We pride ourselves in our knowledgeable and experienced in-house measuring and fitting team who come out to your property to carry out all the works. 

We will do everything for you from start to finish - all you will have to do is choose the style and colour of your shutters from the selection of samples that the measurer brings to your house.

To find out more about what we do, click on the link below:

Our Services  

 

 

There are two ways of knowing how much your shutters will cost, as follows:

Quote based on our measurements

We have experts with many years experience who will come to your house and take accurate measurements. Normally, we leave you with a written quote.

You can call us now on 020 8871 9222 or email us and we will book an appointment to come to you house. Alternatively, you can use our request a call back service and we will get back to you as soon as possible.

Quote based on your measurements

You can either enter your rough window dimensions into our quick quote calculator, call us now on 020 8871 9222 or email us with some approximate sizes and we can provide an immediate ball park quote.

We strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly or installed incorrectly.

 

As the friendly company we are, Plantation would love to opportunity to come out to every property in the UK to share the Plantation experience. If we could, we would! We work in London and the surrounding areas for a measuring and fitting service. Based in Battersea, we carry out a lot of work locally and within the neighbouring boroughs, often travelling further afield  and organising the delivery of shutters to the entire UK.

If you are curious about whether we cover your area, the best and quickest way to find out is to speak to one of the team directly. Or even better, ask alongside window sizes and we can give you an idea of cost on the phone. If you are a little further afield we may sometimes ask for a measure deposit if you were looking to proceed with a site survey with one of our surveyor at your property.

Because we like to do things properly, during the single site survey, we can measure you window, show you samples of the different options, discuss the options and the design the look that you are after and lastly leave you with a full quote, without a need to return for a second measure appointment.

Because of the level of detail that we go into, if your property is based a little further afield from Plantation’s offices in Battersea, we would require a measure deposit to carry out this full survey. Being an independent company, we don’t have surveyor dotted around London who are local to each London area. This measure deposit is then redeemable when you order, so you would get the money off your total costings for shutters. If you were not to go ahead with Plantation, we wouldn’t be able to refund a measure deposit (as this is used to cover the costings for carrying out the site).

Fear not! We can put together a quote from the office before organising a site survey, allowing you to organise a site survey with lots of information and your questions answered and avoid any confusion on the day.

If you would like to find out whether your property would require a measure deposit, contact one of the team on 020788719222 or send us an email.

 

a. There are some shutter retailers have the same fine quality product as Plantation, however the companies lack both experince and knowledge to ensure a perfect expereince and bring out the best of the deisgn and product. More importantly,  we have over 35 years combined measuring and fitting experience, ensuring all our staff are in-house and full time. We provide excellent service, product, passion and expertise that sets us apart from the rest.

b. Other companies may have different products. The questions you should ask the competition are as follows:

Are all the joints mortice and tenon, not pencil dowels? - We use mortice and tenon joints, they are far more secure.
Is fitting in-house or sub-contracted out? How long have they been established? - We use our outstanding in-house team with experience that stretches beyond 15 years.
Are all fixing screws hidden? - Our shutters have a very clean look with the fixing screws hidden.
Are the panels rebated? - We offer rebated, D mould and Butt stiles.
Do they have an array of frame options? - We have an extensive range of frames available for both inside and outside mounted shutters, in addition to those shown in the Mounting Options section. 

You must bear in mind that no matter how good the product, if it is fitted badly you will not achieve the desired look.

 

 

Yes! As long as you use a full wood product: White Teak or Pearlwood shutters. Both materials have lots of in-house Plantation colours available, but we can organise a Custom Colour Match to other manufacturers such as Dulux Trade, Ral, Farrow & Ball, Paint & Paper Library, Little Greene, Fired Earth if there is a certain colour you are after. 

This is an addtional cost of £150.00 per colour 

Click on the link below to view all our finish options and more information:

Colour Options  

 

 

We can arange colour chips of our in-house colours to you directly.

Please call us on 020 8871 9222 to order a sample colour.

 

 

 

We strongly recommend that you use our in house team of experts to measure your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly and once an order is placed, it cannot be changed.

However, we have created a quick guide to help you with it. Click on the link below:

How to measure your windows  

 

 

It is very easy and fast to place your order. Once all measurements, specifications and costs have been agreed you can call us on 020 8871 9222 and we will be more than happy to get it placed for you.

We have also created a guide to help you understand the whole ordering process. Click on the link below to read it:

Ordering - from initial contact to placement  

 

 

a. Terms for MEASURE and FIT service - 50% of the monies being due on the day of order, with the balance due pre-installation. Monies may be paid by cash, cheque or debit card. Should you wish to pay by Mastercard or Visa, there is an additional 2% charge on the balance. We do not accept American Express.

b. Terms for SUPPLY ONLY (mail order service) - 100% up front, on placement of the order.

 

 

The current lead time is approximately 7-9 weeks from the date of order confirmation/receipt of deposit as standard.

Special shapes and custom colour matches will add to the lead time. Lead times can be confirmed by the office once your order is placed.

Please be aware that the lead time can fluctuate throughout the year.

In a hurry? We have an air-freight delivery service which brings the lead time down to 3-4 weeks. 

 

 

YES! The shutters are 7-9 weeks as standard, but we do have a speedy option which takes the lead time down to only 3-4 weeks. 

This air-freight delivery service is an addtional charge, please call 02088719222 to find out more information. 

The shutters are made in China within a week of order placement, however they have to be shipped back to the UK and it is this that takes the time.

Shutters can be sent by air-freight if necessary, which considerably cuts down the lead-time to 3 - 4 weeks. Price starts at £128 per square meter (inc VAT).

 

 

On the day of installation, it is required that your windows/doors are clear of wires, cables, dressings or anything else that may obstruct the shutters to be fitted.

 

 

Yes. We offer a mail order service (SUPPLY ONLY), whereby the shutters are made based on your measurements, and then sent directly to you for self-fitting.

To find out more about this service, call us now on 020 8871 9222, emails us or request a call back and we will get back to you very shortly.

 

 

Once again, we strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly or installed incorrectly.

However, we have created a quick guide to help you with it. Click on the link below:

How to fit your shutters  

 

 

We warrant that our shutters will be defect free in materials or workmanship for as long as the original purchaser owns the shutters, subject to below, provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Plantation Shutters be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Plantation Shutters be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved for measuring and installation.

This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window.  Due to manufacturing, natural variations in colour, grain and texture in these products, Plantation Shutters is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

Colour Fastness - 5 years

Structure - 5 years

Hardware - 5 year
Stainless Steel Hardware - 5 years

Remote Control - 2 years

WARNING (on SUPPLY ONLY - Mail order deliveries)

All shutters, frames and battens are put through an 18 point quality control checking system. Once checked, they are photographed with high resolution digital equipment before being packaged. Packages are then photographed as they are unloaded from the shipping container if they show any signs of damage.

Please bear this all in mind when making a claim with regard to a damaged shutter, frame or batten. Shutters are very easy to damage on site, and we will not replace or refund damaged goods unless you can prove that they arrived in this state. Please do not sign for damaged boxes until content has been checked.

COLOUR

Woodstains:

We cannot guarantee a perfect colour match, as part of the character of a natural wood product is that it may vary in tone and grain.

Paint Finishes:

A custom colour may not end up being an exact duplicate. This is due to a number of variables such as:

the species of timber the paint is being applied to
the number of coats applied
the degree of sanding and surface preparation
the temperature and humidity at application and drying

Click o the link below to download a PDF version of our warranty:

Plantation Shutters Ltd Warranty  

 

 

There is no definitive to answer to this. We have been established over thirty years and are fortunate enough to receive positive feedback from previous customers who have had our shutters installed over 20 years still in perfect working over. 

The shutters we install today, is an evolved product from that of 20 years ago. They have undergone extensive improvement and subjected to many quality control tests to meet the highest standards and in our opinion is the best quality shutter on the market today.

Our shutters have a manufacturer’s warranty of five years.

 

 

Here are few tips to look after your shutters:

Don’t leave the windows open when it is raining - the product is not waterproof.
Dust regularly. We recommend our ostrich feather dusters, available from our showroom. Alternatively, wipe with a damp cloth.
When closing the slats, use the tilt rod whenever possible with an up and down motion, not an outward pulling motion.
To close the slats completely, close them in the up position. Be sure to close the slats before opening panels. Failing to do this will cause the slats to "pinch" and could cause damage.
When physically closing the panels, line up the leading edges. Panels that aren’t closed properly and lined up will eventually settle in the slightly skew shape. If over time you feel the slat movement has become slack, look down the side of each panel and you will see a tension screw. Simply use a Phillips head screwdriver to adjust the tension as needed, being careful not to overtighten.
Don’t try and take the shutters down yourself. This will negate the warranty. If you require them to be taken down, please contact us to discuss the next steps.
Don’t repaint - shutters are sprayed pre-assembly and repainting will clog up moving parts.

 

 

We pride oursevles on having an extremely knowledge team. Please contact Alice, Khara or Helena on 020 8871 9222 and they will be able to help you with any technical questions or any other enquiries you may have.

 

 

A huge amount our work involves shutters in bedrooms and nurseries, without any concerns regarding light. 

We would never suggest that our shutters are 100% blackout (due to tolerances required for slat movement and the opening and closing of panels) but they aren't far off!

Due to level of skill our surveyor and  advanced technology of our shutters (i.e. rebated side style and clever frame options) our designs and panels keep more light out when closed than other campanies. 

We can also provide shutters with an integrated room darkening blind  between your window and the shutter (encased within the shutter frame) for a sleek finish to maximise light reduction further. 

 

 

We tend to avoid drilling dirctly into UPVC windows.

On flat windows, this is very feasible as we side fix into the plaster of the recess. On bay windows there might be a couple of things to have a look at when fitting shutters:

1. The handles on UPVC windows usually protrude too far to achieve a neat fixing. It would be ideal to have a chat with one of our experienced members of staff to learn more about your options.

2. If it is possible to fix them, there might be some drilling into the PVC involved so once again, it's recommended to talk to our friendly team to learn more about your options.

You can call us on 020 8871 9222 or email us your enquiries.

 

 

MDF shutters are made of Medium Density Fibre, and coated using a first-class, innovative manufacturing process and the world’s most advanced (patented) coating technology developed in the US.

This unique combination of materials make MDF shutters durable and sturdy, resistant to chipping, cracking, fading and warping.

Clink on the link below to explore our MDF range:

Craftwood MDF Shutters  

 

 

Pros

It is 25% cheaper while almost identical in appearance.
It is offers exactly the same levels of quality

Cons

It is heavier than the other materials so therefore, it is less suited to wide windows and doors
It is only available in a limited range of colours, frame options and designs (it cannot be used for shaped windows or for customised specifications)

Click on the link below to explore our MDF range:

Craftwood MDF Shutters  

 

 

A track system can be installed along which the shutters run, which supports the weight of the shutters. Visit our track systems page to find out more about it.

Track Systems  

 

 

Plantation Shutters Ltd does not offer this service and we are not able to recommend a company that does, however it is not outside the realm of possibility if your shutters are in the wooden materials (opposed to composite MDF).

Please be aware that, depending on the company you source, you will need to take down, de-hinge, re-hinge and reinstall the shutters.

Our shutters are sprayed pre-assembly and finished with a UV resistant coating therefore it will be hard to recreate the original finish and potentially will have shadowing around the louvres for example.

Please note that re-spraying of shutters voids the warranty. 

 

20% OFF White Teak Shutters by Plantation Shutters Ltd

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Customer Reviews

 

Fabulous service and love the products . They look great and very reasonably priced

Maria from London via Google+

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