Frequently Asked Questions
Absolutely! Our offices and warehouse in Battersea have remained open with extra safety procedures including social distance working in place and we are now pleased to have re-opened our showroom by appointment. Measure appointments and installations continue with careful adherence to Public Health England Guidelines informing how these are undertaken.
Of course! Our measure and fitting appointments have continued as planned throughout the last year with extra precautions implemented for the safety of both our staff and customers. If you you would prefer to gather a comprehensive quote before arranging a home visit we can as an alternative or discuss design options and prices over the phone using basic window measurements.
If we have already provided you with an accurate quote or you would like to order on a supply only basis you can proceed by simply giving the team a call on 020 8871 9222.
Alternatively, get in touch to arrange a home visit with one of our experts who will take accurate measurements of your windows as well as providing a design consultation using samples. Enhanced safety measures are in place and we are happy to be flexible around your requirements.
Our installation service has continued throughout to ensure our clients are able to enjoy their fabulous new shutters. Safety measures have been carefully implemented and we regularly review guidelines for the safety of our staff and customers. We will contact you when we recieve an arrival date for your shutters to arrange a suitable installation date.
If you are isolating or your circumstances require you postpone your installation for a short time do let us know and we will be happy to make alternative arrangements.
If you can't book a site survey with our team just yet there are alternative ways to get a quote for your shutters and discuss design posibiltiies. We can advise on costs using some basic widths and heights of your windows and have lots of online material for you to gather inspiration for your shutter design. Limited experience with a tape measure? Book a virtual survey and we'll guide you through taking these measurements and show you around our showroom where you can see examples of each of the shutter materials and styles on offer.
You can also visit our online quote calculator with your measurements for material only costs.
In uncertain times such as these, many are weighing up companies’ longevity ahead of spending money or proceeding with large purchases. We endorse this as not only sensible, but necessary to ensure your money is secure and your order will be fulfilled by a dependable company that will still be there for any of your queries and needs for years to come.
Although current nation-wide circumstances are unprecedented, in 1982 Plantation Shutters Ltd became the first established shutter company in the UK and in times since then we have successfully weathered many a storm in the UK economy. A company cannot thrive for 38 years without absolute solid grounding in both its values and finances.
Plantation Shutters Ltd has been able to continuously grow and thrive in an ever-busying industry as we don’t believe in trading in a ‘hand to mouth’ manor allowing continual financial stability. We are lucky have minimal expenses that cause financial concern for some in these times; the buildings we work from, our fleet of vans and our warehouse are all owned with no rental or lease expenses attached. This means that whilst the industry is not as busy as usual, which is to be anticipated, whilst we still have a clear and steady stream of income we can avoid or minimise losses.
In difficult times, invest in an independent company with an all in-house team whose 5-year warranty grounds the confidence we have in not only our product, but in our longevity. Invest in reliability.
If you are curious about whether we cover your area, the best and quickest way to find out is to speak to one of the team directly on 020 8871 9222. Or even better, ask alongside window sizes and we can give you an idea of cost on the phone. If you are a little further afield we may sometimes ask for a measure deposit if you were looking to proceed with a site survey with one of our surveyors at your property.
As the friendly company we are, Plantation would love to opportunity to come out to every property in the UK to share the Plantation experience. If we could, we would! We work in London and the surrounding areas for a measuring and fitting service.
Based in Battersea, South West London, we carry out a lot of work locally and within the neighbouring boroughs, often travelling further afield and organising the delivery of shutters to the entire UK.
Plantation Shutters is based in Battersea, South West London - Unit 10 River Reach Business Park, 1 Gartons Way, SW11 3SX. With a growing team and a brand-new, state of the art Showroom, we couldn’t be happier with our current home!
All our deliveries come through the doors here and both our surveying and fitting teams report back to the Plantation head-quarters on a daily basis, and it’s really the hub and the heart of what we do.
The answer is simple - you should be looking for a company that has years of experience, offers a high quality product at a competitive price and has a proven track record for excellent customer service and reliability. This is exactly what we can provide you!
On the day of installation, it is required that your windows/doors are clear of wires, cables, dressings or anything else that may obstruct the shutters to be fitted.
Yes! We provide the full service! We pride ourselves in our knowledgeable and experienced in-house measuring and fitting team who come out to your property to carry out all the works.
We will do everything for you from start to finish - all you have to do is choose the style and colour of your shutters from the selection of samples that the measurer brings to your house.
To find out more about what we do, click on the link below:
The current lead time is approximately 14 to 16 weeks from the date of order confirmation/receipt of deposit as standard.
Special shapes and custom colour matches will naturally add to the lead time. Lead times can be confirmed by the office once your order is placed.
Please be aware that the lead time can fluctuate throughout the year.
YES! It takes approximately 14 to 16 weeks as standard, but we do have a speedy option which takes the lead time down to approximately 6 weeks. What is more, we currently have a 30% discount on our express delivery which brings the price down to £130 per square metre.
• It is 25% cheaper while almost identical in appearance.
• It is offers exactly the same levels of quality
• It is heavier than the other materials so therefore, it is less suited to wide windows and doors
• It is only available in a limited range of colours, frame options and designs (it cannot be used for shaped windows or for customised specifications)
Click on the link below to explore our MDF range:
MDF shutters are made of Medium Density Fibre, and coated using a first-class, innovative manufacturing process and the world’s most advanced (patented) coating technology developed in the US.
This unique combination of materials make MDF shutters durable and sturdy, resistant to chipping, cracking, fading and warping.
a. Other companies do supply the same fantastic quality product as Plantation Shutters but there are many things that set us apart from the competition. We have 39 years experience in shutters giving us an unparralleled wealth of experience and knowledge which ensures a perfect experience bringing out the best of the design and product. Our measure and fitting teams are all in-house allowing for a perfectly streamlined service and a consistent level of expertise and customer experience which is hugely important to our company values. We offer a 5-year warranty on our most popular materials and our passion and expertise for shutters will assure you that when it comes to shutters, you're in the best hands.
b. Other companies may have different products. The questions you should ask to establish the quality of shutter on offer are as follows:
- Are all the joints mortice and tenon, not pencil dowels?
We use mortice and tenon joints, they are far more secure.
- Is fitting in-house or sub-contracted out? How long have they been established?
We use our outstanding in-house team with experience that stretches beyond 15 years.
- Are all fixing screws hidden?
Our shutters have a very clean look with the fixing screws hidden.
- Are the panels rebated?
We offer rebated, D mould and Butt stiles.
- Do they have an array of frame options?
We have an extensive range of frames available for both inside and outside mounted shutters, in addition to those shown in the Mounting Options section.
You must bear in mind that no matter how good the product, if it is fitted badly you will not achieve the desired look.
Plantation Shutters Ltd does not offer this service and we are not able to recommend a company that does, however it is not outside the realm of possibility if your shutters are in the wooden materials (opposed to composite MDF).
Please be aware that, depending on the company you source, you will need to take down, de-hinge, re-hinge and reinstall the shutters.
Our shutters are sprayed pre-assembly and finished with a UV resistant coating therefore it will be hard to recreate the original finish and potentially will have shadowing around the louvres.
Please note that re-spraying of shutters voids the warranty.
Yes! All of our shutter materials except Craftwood MDF can be Custom colour matched. All have up to 48 standard finishes available, but we can organise a Custom Colour Match to other manufacturers such as Dulux Trade, Ral, Farrow & Ball, Paint & Paper Library, Little Greene and Fired Earth if there is a certain colour you are after.
This is an addtional cost of £200.00 per colour matching.
We strongly recommend that you use our in house team of experts to measure your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly and once an order is placed, it cannot be changed. However, we have created a quick guide to help you with it.
Once again, we strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that they can be remarkably unforgiving if measured wrongly or installed incorrectly. However, we have created a quick guide to help you with your installation. Click on the link below:
We tend to avoid drilling dirctly into UPVC windows.
On flat windows, this is very feasible as we side fix into the plaster of the recess. On bay windows there might be a couple of things to have a look at when fitting shutters:
1. The handles on UPVC windows usually protrude too far to achieve a neat fixing. It would be ideal to have a chat with one of our experienced members of staff to learn more about your options.
2. If it is possible to fix them, there might be some drilling into the PVC involved so once again, it's recommended to talk to our friendly team to learn more about your options.
A huge amount of our work involves shutters in bedrooms and nurseries, without any concerns regarding light. We would never suggest that our shutters are 100% blackout (due to tolerances required for slat movement and the opening and closing of panels) but they aren't far off!
Due to level of skill our surveyor and advanced technology of our shutters (i.e. rebated side style and clever frame options) our designs and panels keep more light out when closed than other companies. We can also provide shutters with an integrated room darkening blind between your window and the shutter (encased within the shutter frame) for a sleek finish to maximise light reduction further.
There is no definitive to answer to this. We have been established over 35 years and are fortunate enough to receive positive feedback from previous customers who have had our shutters installed over 20 years still in perfect working order.
The shutters we install today, is an evolved product from that of 20 years ago. They have undergone extensive improvement and subjected to many quality control tests to meet the highest standards. In our opinion, our shutters are the best quality product on the market today.
Our shutters have a manufacturer’s warranty of 5 years.
Here are few tips to look after your shutters:
- Do not leave the windows open when it is raining - the product is not waterproof.
- Dust regularly. We recommend our ostrich feather dusters, available from our showroom. Alternatively, wipe with a damp cloth.
- When closing the slats, use the tilt rod whenever possible with an up and down motion, not an outward pulling motion.
- To close the slats completely, close them in the up position. Be sure to close the slats before opening panels. Failing to do this will cause the slats to "pinch" and could cause damage.
- When physically closing the panels, line up the leading edges. Panels that aren’t closed properly and lined up will eventually settle in the slightly skew shape.
- If over time you feel the slat movement has become slack, look down the side of each panel and you will see a tension screw. Simply use a Phillips head screwdriver to adjust the tension as needed, being careful not to overtighten.
- Do not try and take the shutters down yourself. This will negate the warranty. If you require them to be taken down, please contact us to discuss the next steps.
- Do not repaint - shutters are sprayed pre-assembly and repainting will clog up moving parts.
We like to do things properly here at Plantation Shutters Ltd so during every single site survey we measure your windows, show you samples of the different options, discuss the design and look that you are after and lastly leave you with a full quote.
Because of the level of detail that we go into, we may require a small consulatation deposit to carry out this full survey - this deposit is redeemable on placement of order.
Want an idea of costings beforehand? We would love to put together some costings for you prior to organising a site survey, all we need are some basic sizes of the windows/ the area you would like to fit shutters to.
We also offer virtual measure appointments free of charge whereby you can video chat with one of the team here in the office. We will guide you through taking sizes, give you an idea of costs, answer any questions you may have and we can even show you around our showroom if you like.
It is very easy to place your order. Once all measurements, specifications and costs have been agreed you can call us on 020 8871 9222 and we will be more than happy to get it placed and finalised for you.
We have also created a guide to help you understand the whole ordering process. Click on the link below to read it:
a. Terms for MEASURE and FIT service - 50% of the monies are due on the day of order, with the balance due pre-installation. Monies may be paid by cash, cheque, debit and credit cards. We do not accept American Express.
b. Terms for SUPPLY ONLY (mail order service) - 100% up front, on placement of the order.
There are two ways of knowing how much your shutters will cost, as follows:
Quote based on our measurements
We have experts with many years experience who will come to your house and take accurate measurements. Normally, we leave you with a written quote.
You can call us now on 020 8871 9222 or email us and we will book an appointment to come to you house. Alternatively, you can use our request a call back service and we will get back to you as soon as possible.
Quote based on your measurements
You can either enter your rough window dimensions into our quick quote calculator, call us now on 020 8871 9222 or email us with some approximate sizes and we can provide an immediate ball park quote.
We strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly or installed incorrectly.
Shutter are amazing.
The service was excellent throughout the quote and installation process.
Great service, lovely people who measured and fitted my shutters. They arrived on time and very efficient. I recommend!