Frequently Asked Questions

 

 

Coronavirus Update

 

Our offices and warehouse in Battersea have remained open throughout the lockdown with extra safety procedures and social distance working in place. Measure appointments and installations have continued with careful adherence to Public Health England Guidelines informing how these are undertaken.

 

 

We have now been able to begin reopening our showroom on an appointment only basis and you can contact the team to arrange a showroom appointment today. Our Showroom remains closed for general walk-ins until further notice. We can also show you around our showroom with a Virtual Measure appointment for you to browse our different shutter styles, materials and colours. Safety is paramount to the whole Plantation team and we want to make sure that all of our staff and customers remain safe and healthy, so we will continue to review our showroom opening policy in line with government advice.

 

 

Absolutely! Our measure and fitting appointments are still going ahead as planned with extra health precautions being implemented for the safety of both our staff and customers. If you are self-isolating, or are concerned about your health, let us know and we would happy to move your appointment or book you in for a virtual survey  as an alternative.

 

 

We are still placing orders for our customers and have been busy continuing to do so over the last few months. If you would like to take steps in ordering shutters, you can speak to our friendly office team who will assist you with putting together initial costings or book you in for a virtual or home measure appointment with one of our expert surveyors. You can also submit a contact request form for us to contact you directly and assist with any queries you may have about a new or existing order.

Already had a measure appointment? You can proceed with your order today. Simply give the team a call on 02088719222.

 

 

We have continued to install shutter orders for our customers with social distancing carefully practiced and our expert fitting team are fully equipped with PPE. Safety measures have been carefully implemented and we have ensured careful adherence to such measures by both our staff and customers. We will contact you upon notification from our supplier of an arrival date of your order to discuss a suitable installation date.

We understand that with everyone enduring their own personal circumstances of the effect of Covid-19 on their lives, some of our clients will choose to postpone installation until a later date. We are happy to ensure your order is installed only when you are ready as the safety all is paramount.

 

 

We have recently launched our virtual survey service  which allows you to meet with one of our surveyors without them visiting your property. They can show you all the different shutter styles and designs we have available and talk you through measuring your windows if you would like an idea of costs. You can even order on the day if you are looking proceed on a supply only basis.

Alternatively, you can visit our online quote calculator  and have a rough idea of costs based on your measurements.

 

 

In uncertain times such as these, many are weighing up companies’ longevity ahead of spending money or proceeding with large purchases. We endorse this as not only sensible, but necessary to ensure your money is secure and your order will be fulfilled by a dependable company that will still be there for any of your queries and needs for years to come.

Although current nation-wide circumstances are unprecedented, in 1982 Plantation Shutters Ltd became the first established shutter company in the UK and in times since then we have successfully weathered many a storm in the UK economy. A company cannot thrive for 38 years without absolute solid grounding in both its values and finances.

Plantation Shutters Ltd has been able to continuously grow and thrive in an ever-busying industry as we don’t believe in trading in a ‘hand to mouth’ manor allowing continual financial stability. We are lucky have minimal expenses that cause financial concern for some in these times; the buildings we work from, our fleet of vans and our warehouse are all owned with no rental or lease expenses attached. This means that whilst the industry is not as busy as usual, which is to be anticipated, whilst we still have a clear and steady stream of income we can avoid or minimise losses.

In difficult times, invest in an independent company with an all in-house team whose 10-year warranty grounds the confidence we have in not only our product, but in our longevity. Invest in reliability.

 

Service

 

If you are curious about whether we cover your area, the best and quickest way to find out is to speak to one of the team directly on 020 8871 9222. Or even better, ask alongside window sizes and we can give you an idea of cost on the phone. If you are a little further afield we may sometimes ask for a measure deposit if you were looking to proceed with a site survey with one of our surveyors at your property.

Contact us now  

 

 

As the friendly company we are, Plantation would love to opportunity to come out to every property in the UK to share the Plantation experience. If we could, we would! We work in London and the surrounding areas for a measuring and fitting service.

Based in Battersea, South West London, we carry out a lot of work locally and within the neighbouring boroughs, often travelling further afield and organising the delivery of shutters to the entire UK.

Contact us now to find out more 

 

 

Plantation Shutters is based in Battersea, South West London - Unit 10 River Reach Business Park, 1 Gartons Way, SW11 3SX. With a growing team and a brand-new, state of the art Showroom, we couldn’t be happier with our current home!

All our deliveries come through the doors here and both our surveying and fitting teams report back to the Plantation head-quarters on a daily basis, and it’s really the hub and the heart of what we do.

Visit our Showroom 

 

 

The answer is simple - you should be looking for a company that has years of experience, offers a high quality product at a competitive price and has a proven track record for excellent customer service and reliability. This is exactly what we can provide you!

Contact us now 

 

 

On the day of installation, it is required that your windows/doors are clear of wires, cables, dressings or anything else that may obstruct the shutters to be fitted.

 

 

Yes! We provide the full service! We pride ourselves in our knowledgeable and experienced in-house measuring and fitting team who come out to your property to carry out all the works. 

We will do everything for you from start to finish - all you have to do is choose the style and colour of your shutters from the selection of samples that the measurer brings to your house.

To find out more about what we do, click on the link below:

Our Services  

 

 

The current lead time is approximately 7 to 9 weeks from the date of order confirmation/receipt of deposit as standard.

Special shapes and custom colour matches will naturally add to the lead time. Lead times can be confirmed by the office once your order is placed.

Please be aware that the lead time can fluctuate throughout the year.

Contact us now to find out more 

 

 

YES! It takes approximately 7 to 9 weeks as standard, but we do have a speedy option which takes the lead time down to only 4 to 6 weeks.

* Express Delivery at £128 per square metre.

Contact us now to find out more 

 

Product

 

Pros

It is 25% cheaper while almost identical in appearance.
It is offers exactly the same levels of quality

Cons

It is heavier than the other materials so therefore, it is less suited to wide windows and doors
It is only available in a limited range of colours, frame options and designs (it cannot be used for shaped windows or for customised specifications)

Click on the link below to explore our MDF range:

Craftwood MDF Shutters  

 

 

MDF shutters are made of Medium Density Fibre, and coated using a first-class, innovative manufacturing process and the world’s most advanced (patented) coating technology developed in the US.

This unique combination of materials make MDF shutters durable and sturdy, resistant to chipping, cracking, fading and warping.

Explore our Craftwood MDF range 

 

 

a. There are some shutter retailers who supply the same quality product as Plantation, however the companies lack both experience and knowledge to ensure a perfect experience and bring out the best of the design and product. More importantly,  we have over 35 years combined measuring and fitting experience, ensuring all our staff are in-house and full time. We provide excellent service, product, passion and expertise that sets us apart from the rest.

b. Other companies may have different products. The questions you should ask the competition are as follows:

  • Are all the joints mortice and tenon, not pencil dowels?
    We use mortice and tenon joints, they are far more secure.
  • Is fitting in-house or sub-contracted out? How long have they been established?
    We use our outstanding in-house team with experience that stretches beyond 15 years.
  • Are all fixing screws hidden?
    Our shutters have a very clean look with the fixing screws hidden.
  • Are the panels rebated?
    We offer rebated, D mould and Butt stiles.
  • Do they have an array of frame options?
    We have an extensive range of frames available for both inside and outside mounted shutters, in addition to those shown in the Mounting Options section. 

You must bear in mind that no matter how good the product, if it is fitted badly you will not achieve the desired look.

 

Colours

 

We can send sample colour chips of our in-house colours to you directly. All you have to do is call us on 020 8871 9222 to order.

 

 

Plantation Shutters Ltd does not offer this service and we are not able to recommend a company that does, however it is not outside the realm of possibility if your shutters are in the wooden materials (opposed to composite MDF).

Please be aware that, depending on the company you source, you will need to take down, de-hinge, re-hinge and reinstall the shutters.

Our shutters are sprayed pre-assembly and finished with a UV resistant coating therefore it will be hard to recreate the original finish and potentially will have shadowing around the louvres.

Please note that re-spraying of shutters voids the warranty. 

 

 

Yes! All of our shutter materials except Craftwood MDF can be Custom colour matched. All have up to 48 standard finishes available, but we can organise a Custom Colour Match to other manufacturers such as Dulux Trade, Ral, Farrow & Ball, Paint & Paper Library, Little Greene and Fired Earth if there is a certain colour you are after.

This is an addtional cost of £150.00 per colour matching.

Click here to find out more  

 

DIY Shutters

 

We strongly recommend that you use our in house team of experts to measure your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly and once an order is placed, it cannot be changed. However, we have created a quick guide to help you with it.

Click here to find out more  

 

 

Yes. We offer a SUPPLY ONLY whereby the shutters are made based on your measurements, and then sent directly to you for self-fitting.

Contact us now to find out more 

 

 

Once again, we strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that they can be remarkably unforgiving if measured wrongly or installed incorrectly. However, we have created a quick guide to help you with your installation. Click on the link below:

How to fit your shutters  

 

Technical

 

We pride oursevles on having an extremely knowledge team. Please contact Alice, Khara or India on 020 8871 9222 they will be able to help you with any technical questions or any other enquiries you may have.

 

 

A track system can be installed along which the shutters run, which supports the weight of the shutters. Visit our track systems page to find out more about it.

Track Systems  

 

 

We tend to avoid drilling dirctly into UPVC windows.

On flat windows, this is very feasible as we side fix into the plaster of the recess. On bay windows there might be a couple of things to have a look at when fitting shutters:

1. The handles on UPVC windows usually protrude too far to achieve a neat fixing. It would be ideal to have a chat with one of our experienced members of staff to learn more about your options.

2. If it is possible to fix them, there might be some drilling into the PVC involved so once again, it's recommended to talk to our friendly team to learn more about your options.

You can call us on 020 8871 9222 or email us your enquiries.

 

 

A huge amount our work involves shutters in bedrooms and nurseries, without any concerns regarding light. We would never suggest that our shutters are 100% blackout (due to tolerances required for slat movement and the opening and closing of panels) but they aren't far off!

Due to level of skill our surveyor and advanced technology of our shutters (i.e. rebated side style and clever frame options) our designs and panels keep more light out when closed than other companies. We can also provide shutters with an integrated room darkening blind between your window and the shutter (encased within the shutter frame) for a sleek finish to maximise light reduction further.

Room Darkening 

 

General

 

The full warranty can be accessed by clicking on the link below:

Plantation Shutters Ltd warranty 

 

 

There is no definitive to answer to this. We have been established over 35 years and are fortunate enough to receive positive feedback from previous customers who have had our shutters installed over 20 years still in perfect working order. 

The shutters we install today, is an evolved product from that of 20 years ago. They have undergone extensive improvement and subjected to many quality control tests to meet the highest standards. In our opinion, our shutters are the best quality product on the market today.

Our shutters have a manufacturer’s warranty of 10 years.

 

 

Here are few tips to look after your shutters:

  • Do not leave the windows open when it is raining - the product is not waterproof.
  • Dust regularly. We recommend our ostrich feather dusters, available from our showroom. Alternatively, wipe with a damp cloth.
  • When closing the slats, use the tilt rod whenever possible with an up and down motion, not an outward pulling motion.
  • To close the slats completely, close them in the up position. Be sure to close the slats before opening panels. Failing to do this will cause the slats to "pinch" and could cause damage.
  • When physically closing the panels, line up the leading edges. Panels that aren’t closed properly and lined up will eventually settle in the slightly skew shape.
  • If over time you feel the slat movement has become slack, look down the side of each panel and you will see a tension screw. Simply use a Phillips head screwdriver to adjust the tension as needed, being careful not to overtighten.
  • Do not try and take the shutters down yourself. This will negate the warranty. If you require them to be taken down, please contact us to discuss the next steps.
  • Do not repaint - shutters are sprayed pre-assembly and repainting will clog up moving parts.

Download PDF version 

 

Payment

 

We like to do things properly here at Plantation Shutters Ltd so during every single site survey we measure your windows, show you samples of the different options, discuss the design and look that you are after and lastly leave you with a full quote.

Because of the level of detail that we go into, we may require a small consulatation deposit to carry out this full survey - this deposit is redeemable on placement of order. 

Want an idea of costings beforehand? We would love to put together some costings for you prior to organising a site survey, all we need are some basic sizes of the windows/ the area you would like to fit shutters to.

We also offer virtual measure appointments free of charge whereby you can video chat with one of the team here in the office. We will guide you through taking sizes, give you an idea of costs, answer any questions you may have and we can even show you around our showroom if you like. 

To schedule any of the above, simply contact our friendly team on 020 8871 9222 or send us an email, we are on hand to help.

 

 

It is very easy to place your order. Once all measurements, specifications and costs have been agreed you can call us on 020 8871 9222 and we will be more than happy to get it placed and finalised for you.

We have also created a guide to help you understand the whole ordering process. Click on the link below to read it:

Ordering - from initial contact to placement  

 

 

a. Terms for MEASURE and FIT service - 50% of the monies are due on the day of order, with the balance due pre-installation. Monies may be paid by cash, cheque, debit and credit cards. We do not accept American Express.

b. Terms for SUPPLY ONLY (mail order service) - 100% up front, on placement of the order.

Contact us now to find out more 

 

 

There are two ways of knowing how much your shutters will cost, as follows:

Quote based on our measurements

We have experts with many years experience who will come to your house and take accurate measurements. Normally, we leave you with a written quote.

You can call us now on 020 8871 9222 or email us and we will book an appointment to come to you house. Alternatively, you can use our request a call back service and we will get back to you as soon as possible.

Quote based on your measurements

You can either enter your rough window dimensions into our quick quote calculator, call us now on 020 8871 9222 or email us with some approximate sizes and we can provide an immediate ball park quote.

We strongly recommend that you use our in house team of experts to measure and fit your shutters due to the fact that shutters can be remarkably unforgiving if measured wrongly or installed incorrectly.

Call us now on 020 8871 9222 or email us your enquiries.

 

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Google Reviews

Nicola, a customer in Esher via Google

Great customer service from start to finish.

Ian, a customer in London via Google

Great quality shutters. Surveyor very knowledgeable and fitters did a great job. All round customer service excellent.

Amy, a customer in London via Google

Great quality shutters & fitted to perfection. Slight delay because of COVID-19, but communication and service was great throughout.

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