Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Either call us on 020 8871 9222, write to us at Unit 10 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX or email us at legal@plantation-shutters.co.uk. We aim to respond within one business day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without the need to go to court.

In the unlikely event where we cannot resolve any complaints using our own complaints procedure and both parties agree a ‘deadlock’ has been reached, you can escalate your complaint. As part of the Which? Trusted Trader Endorsement we have access to Alternative Dispute Resolution. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.