In the office
Charlotte ensures the smooth running of office administration, systems, procedures and appointments. She is the integral link between the client and the measure and fitting teams.
"Ordering by phone was easy. Charlotte was friendly & knowledgeable. Finding an appropriate date for taking measurements was very easy."
Michelle is the one person who books most of our fitting appointments so if she gets in contact with you, that means your shutters are about to arrive and we are coming to see you very soon. She will also help you to get an estimate quote based on your measurements.
"I would like to thank Michelle for the excellent service she provided us with."
Khara heads up our sales team and keeps our whole sales operation running smoothly. Whatever you need or any questions you have, Khara is always there and happy to help in any way she can. As the most experienced member of the sales department, Khara’s shutter knowledge and information recollection is unparalleled so you can trust that you’re in good hands with Khara and her team.
"Great service and lovely team. Have used them twice and had a great experience both times. Thank you Khara!"
India is one of the friendly voices at the end of the phone when you telephone us here at the office. Not only does India offer our fantastic sales service including quotations over the phone, booking measure appointments and discussing your shutters specifications with you; but if you pop in for a visit to our state of the art showroom, India may be the friendly face to greet you at the door.
"India is a delight to work with and made ordering our new shutters a breeze!."
Another fantastic member of our sales team offering all the quality parts of our sales service is Lauren. Lauren often greets our customers in the showroom and can guide you around our various shutter samples with her extensive knowledge. Lauren is always available to help in any way that she can whether you need a quote adjustment, confirmation of order, guidance through the website or just general queries.
"I wanted to let you all know that I think Lauren's client management skills have been excellent. I didn’t end up getting any other quotes because you and Jason provided such good customer service I felt I wanted to give you our business."
Dan has been the head surveyor for Plantation Shutters for over 20 years now, and knows all there is to know about plantation shutters. Once you are ready to go ahead with an order he will come to your house to accurately measure your windows, show you samples and talk through all the options with you.
"Dan was fantastic, really knew his stuff, friendly and professional."
Jason joined the team 9 years ago coming from his previous job for 8 years as a shutter fitter. He now puts his skill and experience into working alongside Dan. He will measure your windows and advise you on materials, styles and finishes.
"Jason was very good, helpful and understanding."
Jack has been with us for over two years now and he is no stranger to the industry. He had already been measuring windows and advising customers in London for few years before joining our team and is often complemented on his politeness and knowledge.
"Superb service. Thank you Jack for measuring our windows. Top quality product."
James is the latest addition to our experienced surveyor team. He has been working in different sectors of the industry for few years but he really shines at measuring windows and doors for shutters. Customers are often impressed by his manners and skills.
"James was pleasant, efficient and was really really helpful."
Excellent product, excellent service, great fitter.